Archive for the ‘MarComm Strategies’ Category

Out of the Kiddie Pool and Into the Deep End: FourSquare

Thursday, April 22nd, 2010

Adults ruin everything kids deem cool and hip … Facebook, fashion, music … and even Four Square.

You remember that game you played in elementary school with the handball and the four squares painted on the black top?  Well this FourSquare is a little different.

For those of you unaware of this new Internet phenomenon, FourSquare is basically a mobile application that allows you to “check in” when you are at a new location, connect with people who are there or have been there, and earn rewards for frequent visitation.

I joined FourSquare six months ago and promptly quit when I got a computer virus shortly thereafter (I can’t guarantee it was because of FourSquare … it could have been purely coincidental). 

Since then, FourSquare has catapulted to the potential “it” Web application of 2010, showing three-times growth in a two-month period (as reported in early February 2010 by ReadWriteWeb.com); growth by nearly 100,000 users in 10 days and more than 22 million check-ins by its users since late-March 2010 (as reported by Mashable).

Any kinks that I originally experienced are long-gone.  FourSquare is here to stay.

So why use it?

If you’re a consumer, it provides value in:

  • learning tips about specific locations
  • finding out where a hot-spot is based on quantity of check-ins
  • special offers and freebies for frequent customers (as tabulated by managers/owners of locations monitoring FourSquare)
  • finding friends easily
  • learning about new locations in your area
  • navigating new cities or places based on peer review

What FourSquare means for businesses and marketers?

  • Location, location, location.  Marketing is on the move.  For example:

“Location based consumer targeting looks set to provide benefits for both Foursquare and a number of the companies it has reportedly signed deals with, such as restaurant recommendation site Zagat and Warner Bros, with the promotion of new film Valentines Day offering users the chance to win unique Foursquare badges (Source: Punch Communications).”

  • Word-of-mouth marketing has gone (pardon the buzz word) viral.  We went from mass e-mails to YouTube to Facebook to Twitter … and now FourSquare.  Ignoring social media in marketing campaigns is like ignoring the Mack Truck coming right for you.
  • Marketing campaigns must be integrated.  FourSquare gives users the options to post reviews that include links to blog posts or Web sites, and they can share all of that  information with their thousands of Twitter and Facebook friends with the simple click of a button on their hand-held mobile device.

So yeah … I like FourSquare now.  And even though I’m relatively new to it, the value is apparent and based on research it appears that this sort of location-based marketing will only continue to integrate itself into our society as Yelp recently launched a location check-in application. 

“Many people presume it’s only a matter of time until Facebook moves into the location space, which will seriously shake that market up. Yahoo this week had a patent published for geo-located, social Augmented Reality (Source: ReadWriteWeb).”

If you don’t believe this lowly Type A media/marketing-junkie, maybe you’ll listen to BusinessWeek’s senior writer Om Malik about why he loves it.

The Changing Landscape of Crisis Communications in a Social Media World

Wednesday, February 24th, 2010

Tune in live at noon on Wednesday, Feb. 24 to watch Gayle Falkenthal talk to IABC San Diego about the way crisis communications has changed in the face of social media.

This is a one-time-only opportunity to see an IABC San Diego professional development event online for free.  The event is $40 at the door.

Broadcasting Live with Ustream.TV

Social Media Revolution

Tuesday, February 9th, 2010

This is a really well-done YouTube video on the social media revolution.  Turn on your speakers … it is enhanced by some good tunes.  Check it out. 

 

 

Five Social Media Implications for 2010

Wednesday, December 23rd, 2009

Social media strategists are dusting off their crystal balls to make their predictions for 2010. Recently, I took mine out at the Frog Pond in an attempt to see the future and, lo and behold, my crystal ball had miraculously transformed into a Magic 8 Ball. I shook it and asked if some of my predictions for 2010 would come true, but the plastic thingy read, “Cannot predict now.” At first, I thought it was busted, but then I realized my 8 ball was quite savvy. Technology changes so quickly in this space, it just couldn’t keep up.
Social Media Predictions 2010
Despite this, I pushed on and below you will find my top 5 social media implications for brands. Remember, these are the ones that were more likely to get a reading from the 8 ball of “It is decidedly so” than “My sources say no.”

 

1. Social media marketing will finally transition from “nice to have” to “must have”

2. Location-based social networking is here to stay

3. Experimental social media budgets are key

4. The division between the virtual world and the physical world will continue to blur

5. Crowd sourcing will turn social media into a direct sales channel

Click here to read the full story.

 

Source: AdWeek

In a Virtual World Trade Show Exhibiting is Still Alive

Wednesday, November 25th, 2009

             Today we can do almost everything online.  We can buy shoes, pay bills, watch TV, and even make new friends and business contacts.  Using the internet to do business can be a huge savings in overhead and resources, but can it replace the good old fashioned face-to-face contact? I think not. handshake

 

            There is something to be said about feeling the firmness of another person’s handshake and looking them in the eye when you speak to them.  But how can small and medium business owners make all of these in-person connections when times are tight?

 

            Convention exhibiting is a power-packed way to make new contacts and do business with existing clients all in a few days time without taking multiple trips around the globe.  Conventions also enable companies to have a brand presence, showcase their best people, and keep tabs on industry trends and education opportunities – all in one location.

 

            When times get tight, conventions and business travel often get axed from the necessary budget items.  But remember, that when a regularly attending company doesn’t show up to a major industry event, eyebrows are raised and the lack of presence can often lead to customer and industry speculation regarding the well-being of the company. 

 

Here are a few ways to master conventions on a budget:

«     Exhibit smaller – If your company usually brings a 20×20 booth to the exhibit hall, downsize to a table top booth or a banner.  This will not only save on space costs, but it will also cut down on shipping and drayage fees.

«     Downgrade sponsorships – If you’ve typically been the platinum sponsor of the convention, consider sponsoring a break-out session or a cocktail hour instead. If you want to go even smaller, it does not hurt to drop the sponsorship all together and stick exhibit_hall_widewith an exhibit booth only.  The most important thing is that your company is there.  Once you get there, it is up to you how you optimize your time.

«     Maximize staffing – Many companies send an army of people to the convention when they could get just as much done by sending two or three of their best employees.  Take a solid look at who has the most contacts at the convention, who has the most experience in an exhibitor setting and who can afford to be out of the office for a few days without bringing operations to a halt. 

«     Plan of attack - All conventions distribute a schedule of events and attendee lists weeks in advance. The designated convention attendees should look at the schedule and circle the events they want to attend, preferably dividing themselves among different events if some overlap.  Reach out to existing customers and targeted contacts in advance to get meeting time on the calendar prior to the event. Convention days can be 12-16-hour days, but they can be extremely fruitful if planned appropriately.

«     Give-away items – Most companies have small gifts or trinkets to give away to customers at meetings or at the exhibit booth during a convention.  Rather than giving the high-end stainless-steel travel mug, consider a medium-grade pen.  The pens are likely less expensive, and will also lower the cost of shipping. 

«     Go digital – Rather than paying to print all of your company’s collateral pieces, save them to a thumb drive and distribute the information that way.  The thumb drive is easier for your customers to carry and can also double as your give-away item.

«     Know your surroundings – Before you go to the convention, research the hotel and its surrounding.  Is it cheaper to rent a car than to take a cab back and forth to the airport?  Are there good restaurants for entertaining clients in the area? If you wait until the last minute to get a dinner reservation in an area where a big convention is being held, you may be out of luck.  Hotel restaurants are typically more expensive than off-site restaurants.

«     Plan six months ahead – Booking your exhibit space, flight and hotel reservations in advance always lead to discounts over last-minute bookings.  What’s more, convention organizers often offer exhibit discounts on utilities and furnishings for booth space if you place orders far in advance. 

«     Strategize to publicize – Are there media attending? Do you want to host a press conference?  Do you want to make a major announcement at the convention?  Do you want the convention attendees to know about your product before they ever arrive at the convention? Find out what influencers will be there, what media resources are available and time your publicity attack accordingly.

 

For more information about conventions, exhibiting and meeting strategies, contact us at info@consultmyagent.com

Simple SEO for the Non-Web Developer

Monday, September 28th, 2009

Search Engine Optimization (SEO) is all-the-buzz now when discussing marketing your brand on the Web. Basically what it means is that your site has been built – or optimized – in a way that enables search engines to give it a high organic ranking. 

 search-engines-seo

Don’t let the word organic make you think of food; it basically means a listing that pops up in the non-paid portion of the search engine query results.  If you are unsure what that means, open up Google, type the word “hamburgers,” and hit enter.  The results will likely produce an ad from Burger King up top in a shaded box that says “sponsored link,” and a few other paid-for regional results to the right side of the screen.  All of the other results below and to the left of those are “organic” results, or results that have not paid to receive a high placement.

 

So how do you get a high placement without shelling out a lot of advertising dollars?  By optimizing your site to appeal to the algorithmic search engine “spiders.”  While there are firms that do SEO, and only SEO, here are a few simple ways a non-Web developer can optimize his or her site to get the site on the right SEO track:

 

  1. Submit your site to directories: A directory is a comprehensive, categorical list of Web pages. Unlike search engines, directories are created and maintained by humans. In order to be listed, you must submit the address of your Web site to the directory. Once submitted, the directory maintainers will consider whether a site is worthy of listing.  Assuming it is “worthy,” it will be assigned to an appropriate category within the directory.  A few directories are www.dmoz.org, http://dir.yahoo.com and www.en.wikipedia.org.

 

  1. Define keywords: What are the main words or phrases that you think people will be searching for in order to find a business like yours?  Put those words down on a list and then go through the content of your site to determine whether those words appear regularly.  If they do not, then you should edit your content to include those key words.  For example, we hope that when people search for the key words: marketing, public relations, San Diego, small business, communications, and/or agency, ConsultMyAgent.com will pop up close to the top of the search engine results, so we have written the site with those key words included throughout.

 

  1. Analyze: Hook your site up to an analytical tool, like Google Analytics.  Review it regularly and see what key words people are using to find your site.  Look at days with spikes in visitors and figure out what content drove people to your site.  Take this information and use it to keep people coming back.  If a flood of people visited your site when you posted a blog on the best hamburger in town, consider creating other posts with like content.

 

  1. Create a blog: A blog is one of the best ways to keep site content fresh and to keep people coming back for more.  Search engines also notice changes in content and will revisit your site to tabulate and refresh its ranking. What’s more, when you engage your readers with information that is relevant to them, they will appreciate the free resource you have provided, pass it along to friends or re-post it on their sites.  When it is time to make a purchase decision, they will remember what you have given them and consider your company more readily.

 

  1. Link: Links in and out of your site is one of the best ways to achieve a high ranking on search engines.  Be sure to not only put a lot of links to other organizations on your site, but to also ask others to do the same for you.  The more links coming into your site will boost your site’s popularity in the search engine world.  A great place to start is with client and vendor sites, or community organizations in to which your company belongs or contributes.

 

For more information on search engine optimization strategies, contact us at info@consultmyagent.com. 

 

Understanding SEO for Google

Saturday, September 12th, 2009

USA TODAY’s Jefferson Graham interviews Google engineer Matt Cutts on how to get your site to the top of Google with 5 basic, common sense SEO tips.

MarComm: A New Era

Wednesday, September 9th, 2009

Looking back over the past decade, the way we market and communicate for business today looks completely different than it used to.

Source: MyPRGenie.com

Source: MyPRGenie.com

Such significant changes have become apparent even more so in the past year due to economic conditions.  Major media outlets have shut down, broadcast entities are downsizing, syndication is coming to the forefront and everything is going … well, viral.

picture2

Source: MyPRGenie.com

I’ve said it before, and I’ll say it again:  if you’re still marketing your company the same way you did five years ago, you’re missing the target.

MyPRGenie.com put together two excellent white papers - PR 3.0: The New Public Relations Tool Kit and Social Media PR: Seizing Opportunities.  Both papers provide comprehensive analysis of the current public relations landscape, and offer insight into what businesses should be doing to market themselves in this new era.

Both PDF files are available to download by clicking on the respective links above.

For information on comprehensive public relations strategies, contact us at info@consultmyagent.com

I BUILT IT, NOW WHERE ARE THEY?

Friday, August 28th, 2009

You were probably told that your Web site would help increase business. So you put up a site and waited, and not much changed. Unfortunately, there are few companies that can really live by the old adage “if you build it, they will come.” And unless your company is one of the top consumer brands or on the Fortune 500 list, you probably don’t fall into that category.website

Now don’t go “unplug” your site after reading that. In today’s world, if you don’t have a Web site, you virtually don’t exist … at least not on the Web. Think about it; have you ever tried to look up information on a product or company and found it didn’t have a Web page? You were probably a little put off by the lack of readily available information. You may have even opted to use a competing service or product, simply because of the lacking Web presence.

The truth is, in this information-at-your-fingertips era, if your company does not exist on the Web, you may be on the verge of extinction.

Now you might be asking why if you have a Web site, you aren’t seeing more traffic or leads. Think of it like this … in your neighborhood there are hundreds, maybe thousands of houses. At Christmas time, which houses do you drive by to look at their light displays? The ones that are best maintained, most appealing and put more effort than that of the neighbors. Right? ugly-christmas-lights

Unfortunately, just because you built a house and put up on string of lights, people aren’t going to flock to your front door. Like these houses or any thing else, a Web site must be maintained and promoted, and requires work.

Here are a few simple ways to drive more traffic to your Web site, and ultimately more sales, to your business:

« Program. Unless you’re schooled in the HTML language, you likely do not know if your site is equipped to receive a high ranking in search engines. Ask your site administrator what he or she has programmed in the header of your site. Be sure you give him or her a few short sentences that adequately describe your organization. If you are a children’s shoe company, be sure your description says “children’s shoes.” If you sell a product in San Diego, be sure “San Diego” is in your description. Remember, these words do not appear to your site’s viewers, this information is solely for search engines. The higher you rank on the search engines, the greater the likelihood that potential customers interested in your services will visit your site.

« Link. The Web is endless. You could probably do nothing but surf the internet for a year straight and still not see all it has to offer. One page takes you to another page, and yet to another, and another. So why aren’t you taking advantage of this seamless flow of information? Find like organizations or ask business partners to post links to your site on their site. And do the same for them. Not only will this increase the chances of more people seeing your site, but the search engine algorithmic “spiders” see links in and out of sites as favorable, thus boosting your ranking.

« Contribute. Write an article. Do an interview. Give a speech. Host an event. And when you do any or all of these things, be sure your Web site is a prominent part of the communication. Point people to your site to obtain more information or to contact you.

« Archive. Think of yourself and your business like a mini-New York Times. Everything you do can and should be archived. And what better place to do that than on your Web page? Create a news and/or resources section of your site and post relevant news articles, interviews, videos, fliers, presentations, brochures, etc. there for your customers to view and download. Direct customers to your site to access this information in everything and anything that you do.

« Socialize. It doesn’t matter whether you’re inherently a hermit or a queen bee, on the Web any one can be social, and every business should be. Social media sites like Facebook and Twitter have a ripple effect when used properly. If you create a social presence for your brand and communicate with fans or followers properly, you will find that your customers will start to do the talking for you. With a social network on the Web, all it takes is a click of the mouse for these viral marketers to find your page.

« Update. Nobody reads yesterday’s news – not in the newspaper or on the Web. If your Web site is talking about last year’s promotion or an older generation of a product, they’re not going to read your site either. Keep content fresh and interesting, and you’ll keep customers coming back for more. When you update your site, tell people. If you don’t, nobody else will.

« Promote. Why is your Web site better than that of your competitors? We don’t know, but we bet you do. Tell your customers why your site is better, faster and easier to use. Even if it is something small – you updated your site’s look, you offer online ordering, or you have posted a new resource. Make your own news and communicate through all of your networks – social, in-store, online, etc.

Just like your product, your Web site is something that can only do as well as it is made and marketed. You invested in your Web site, now it is time to make it pay for itself.

For more information on Web site promotions, contact us at info@consultmyagent.com.

25 Effective Ways to Communicate with Your Target Audience

Friday, August 21st, 2009

The 21st century offers small and medium businesses a wide range of vehicles to communicate with target audiences. No longer are organizations limited to a letter, phone call or a press release when they want to share news, or information on products and services.

The fast-paced, multi-media world we live in is a MarCom professional’s oyster. Here are the 25 most common ways we disseminate information here at CMA (in no particular order):

1. Web sites

2. Media relations

3. Blogskommunikasjon508

4. In-person networking

5. Online networking groups (LinkedIn)

6. Social media platforms (Facebook)

7. Microblogging (Twitter)

8. Cross-promotional partnerships

9. e-Blasts/e-Mail

10. Product reviews

11. Exhibiting

12. Presenting (in person)

13. Press releases

14. Webinars or Web-based training courses

15. Newsletters (electronic or hard copy)

16. Customer appreciation events

17. Word of mouth or viral marketing

18. Videos (YouTube) or video messaging

19. News sharing (Digg)

20. Product placement

21. Third-party affiliations/associations

22. Sponsorships (cash or in kind)

23. Affinity clubs/fan pages

24. Professional/trade organizations

25. Instant/text messaging

How many of these methods are you using to convey your message? Or more importantly, how many are you not using?

No matter how you choose to communicate with your target audience, it must be done in a strategic fashion in order to achieve optimal results. A relationship – whether in person or from a distance – must be nurtured just the same.

Would your spouse be satisfied with just one contact from you per year?  It is likely the answer to that question applies to your customer as well.

For more information on strategic communications services, contact us at info@consultmyagent.com.